Privacy Policy

1. Introduction

We are committed to protecting the privacy of our guests and website visitors. This policy explains how we collect, use and protect your personal data when you visit our site or book one of our properties in the Livradois Forez region.

2. Data Controller

The "Data Controller" of your information is:

Gîtes Livradois Forez Auvergne
Address: 61 rue de l'école, 63890 Le Monestier
Email: giteslivradoisforezauvergne@gmail.com

3. Data We Collect

We only collect information necessary to provide our services:

• Contact information: Name, email, phone number and postal address.
• Booking details: Stay dates, number of guests and accommodation choice.
• Payment information: Processed securely via Stripe. We do not store your full card details on our servers.
• Technical data: IP address and browser type (collected via cookies for site functionality).

4. Why We Collect It (Legal Basis)

• Contractual necessity: To manage your booking and stay.
• Legal obligation: To comply with French tax laws and the European short-term rental regulation (2024/1028), including display of registration numbers.
• Consent: If you choose to subscribe to our newsletter.

5. Data Retention

• Booking records: Kept for 10 years to meet French accounting and tax obligations.
• Enquiries/Messages: Kept for 3 years after last contact.
• Newsletter: Until you unsubscribe.

6. Your Rights

Under GDPR, you have the following rights:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct any inaccurate information.
• Erasure: Request deletion of your data (subject to legal retention periods).
• Withdraw consent: Unsubscribe from our marketing communications at any time.

To exercise these rights, please contact us by email at: giteslivradoisforezauvergne@gmail.com. You also have the right to lodge a complaint with the CNIL (French data protection authority).

7. Third-Party Sharing

We never sell your data. We only share it with:

• Booking managers / Channel Managers: To synchronise calendars.
• Tyllt and its payment providers: When a security deposit disclosed at booking is activated, to secure and, if necessary, process that guarantee. We do not retain full card details.
• Local authorities: When required by law.

8. Audience Measurement and Cookies

With your consent, we use Google Analytics 4 (Google LLC) to understand general website use and the steps that lead to an enquiry or booking. Measured events may include pages viewed, availability searches and clicks leading to contact methods or the booking journey.

Google Analytics loads only after you accept. If you reject it, no Google Analytics request is sent. We do not send form contents, your name, email address, telephone number or message to Analytics.

Your choice is stored in your browser. You can change it at any time through the “Cookies” link in the website footer.